Fireworks Frequently Asked Questions – All for you
Fireworks Frequently Asked Questions – All for you
He who asks does not wander
Buying fireworks raises various questions. We present the most common ones along with the answers. If you have additional questions, please contact us.
🌐 What countries do you deliver your fireworks to?
🌐 We supply our pyrotechnic products to all countries in Europe. You can see a list of countries under Delivery.
- 🇦🇹 Austria
- 🇧🇪Belgium
- 🇧🇬 Bulgaria
- 🇭🇷 Croatia
- 🇨🇿 Czech Rep.
- 🇩🇰 Denmark
- 🇪🇪 Estonia
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇭🇺 Hungary
- 🇮🇹 Italy
- 🇱🇺 Luxemburg
- 🇳🇴 Norway
- 🇵🇹 Portugal
- 🇷🇴 Romania
- 🇸🇰 Slovakia
- 🇸🇮 Slovenia
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇬🇧 UK
🗓️ What are the delivery times for ordered pyrotechnic products to each country?
🗓️ All the fireworks we offer are delivered within 2 to 12 days depending on the shipping zone. We count the delivery time up to the date of receipt of payment for the purchased products. For details of delivery times please see Delivery.
💳 How much does it cost to deliver ordered pyrotechnic products to my country?
💳 Delivery costs depend on the zone in which your country is located. Costs depend on the weight of the parcel being sent to you. You can check the details under Delivery.
📦 How can I find out where my package is?
📦 The dispatch of the package depends on the payment method you chose when placing your order. We prepare the package for dispatch once we have received your payment. Within 48 hours of payment, we send a link with the status of the package to your email address, which you can follow. If you paid by card your payment is credited to our account immediately. If you paid by bank transfer, your money will be in our account within 2-4 days. More details until Regulations.
🛒 I can't see the order in my account. Why?
🛒 You probably placed an order as a guest without an account on our website. In such a quotation, the system does not assign previous orders to the new account. Each subsequent order placed after creating an account will be visible to you after logging in.
⏰ Can you guarantee my order delivery date or time?
⏰ We ship using the best 3rd party shipping companies. While we cannot guarantee specific delivery dates or times since we rely on 3rd party shipping companies, we can provide general guidelines to help you plan ahead. Typically, we recommend placing your order at least 14 business days in advance of your event to ensure that it arrives on time. If you have a specific date in mind, we recommend placing your order even earlier to account for any unforeseen delays that may occur during shipping.
🚚 Do you sell pyrotechnic for whole year?
🚚 Yes, we do. Orders can be made on our website 24/7 during the whole year. Orders created after 6 p.m, on Saturday, Sunday and Holidays will be examined on next working day.
💶 How do I pay for the products I have ordered?
💶 If the order is prepared and has left shop our commitment for it ends. As a client ,you well know how the law works in your country. So if you are making your order you are making it for your own responsibility.
- Making order on our website indicates agreement to accept sale document without a signature.
- Our primary sale document is receipt, which is a proof of transaction. On Customers request we can also add VAT invoice to package with order. To receive invoice please inform us about it by making appropriate note in additional information of order.
- Client can choose one of following payment options:
- credit & debit card – payment processed through PayU,
- quick bank transfer – payment processed through PayU.
🧨 What are the pyrotechnic product categories in your shop?
🧨 We offer all available categories of pyrotechnic products, which we can supply to customers in accordance with strict European regulations (CE). All our pyrotechnic products have the required certificates for each category. You will find detailed descriptions here. In addition, by selecting a category you will be redirected to a shop with a preset filter for products in the category of your interest. List of available categories:
Read more about their types and descriptions in our Tutorial.
💥 Can I find descriptions of pyrotechnic effects on your website?
🎆 What are the pyrotechnic effects?
🎆 There are many magical effects in pyrotechnics. Read more about their types and descriptions in our Tutorial.
🇪🇺 What are the CE categories of fireworks?
🇪🇺 The CE classification system categorises fireworks into different groups based on their intended use, hazard level and how they perform. Typically, F1 and F2 fireworks are suitable for the general public, whereas F3 and F4 are designed for use by trained professional pyrotechnicians. See more about the CE category in our Tutorial.
⛔ Why is my IP address being blocked?
⛔ Everything we do, we do for your safety. Read carefully! We block IP addresses to avoid your account being taken over by spam robots or unauthorised persons. You can enter the wrong login details 10 times. After this time, your IP address from which you are logging in will be blocked. Don’t worry, the blocking is removed automatically after 10 minutes. If you have forgotten your password, please use the password recovery option.
We use the email address you provide to create your account. This simplifies registration. You can immediately change your account password and complete your details. In addition, we send you an email to let you know that you have created an account and to ask you to set a password. Use your real email address. Do not forget to enter the result of a simple task. Please enter an answer in digits. This verifies that you are a human and not a robot.
Use the login details we sent to the email you indicated in the registration process. Do not forget to enter the result of a simple task. Please enter an answer in digits. This verifies that you are a human and not a robot.
